Productised packages — a site and an AI receptionist, set up and run for you. Every call answered, every enquiry captured, every job booked while you're still under the sink.
- AI receptionist answering 24/7, trained on your trade
- Up to 100 calls a month
- Your own local number, or forward the one you've got
- Captures name, number, address and the job
- Every enquiry texted and emailed within seconds
- One-page site built for your trade
- Everything in Starter, plus
- Up to 300 calls a month
- Books into your calendar against real availability
- Missed-call text-back — anyone it can't answer gets a text
- Triages the job: emergency or routine, quotes your call-out fee
- Out-of-hours, weekend and holiday rules you set
- Monthly report: calls answered, jobs booked, what you'd have missed
- Everything in Growth, plus
- Up to 800 calls a month
- Reschedules and cancellations handled without you
- Automatic review request after every completed job
- Follow-up on quotes that go quiet
- We retune the script monthly against real calls
- Priority changes, same day
Bespoke, AI-native websites — designed one at a time, then wired into a backend that actually runs the business behind them. An AI concierge answers visitor questions and captures enquiries, alerts land by email and SMS, bookings check real availability, and you log into an admin panel to run the whole thing yourself.
- Bespoke multi-page site, designed for you — not a template
- AI agent trained on your business, answering visitors 24/7
- Enquiries inbox with email & SMS alerts
- Booking system that checks real availability
- Admin panel — you edit every word and image yourself
- Hosting, SSL and updates included
- Everything in Foundation, plus
- AI editor — describe the change in plain English, the site changes
- AI content engine, grounded in your own photos, notes & video
- SEO keyword suggestions as you write
- Automatic internal linking across projects & posts
- Guided onboarding so the AI learns your voice
- Everything in Growth, plus
- We make the changes for you — unlimited small edits, same day
- We write and publish your content — four pieces a quarter, from your own notes, photos and video
- Quarterly performance & SEO review, with the fixes applied — not just a report
- Direct line to the team, not a ticket queue
The unglamorous half. Custom automation and internal tools, built the same way OKEN builds its own — because the ops tooling that runs this house was built in-house first, and the client work is the same playbook pointed at your business.
Internal tools & dashboards
The screen your team actually opens every morning — orders, jobs, stock, whatever the business runs on — in one place, built to your process instead of bending your process to someone else's software.
Workflow automation
The manual steps between the tools you already pay for. Forms to CRM, orders to fulfilment, enquiries to follow-up — wired up so nothing waits on someone remembering to do it.
AI agents on your own data
Assistants that answer from your documents, your inbox, your catalogue — not from the open internet. Scoped to a job, grounded in your material, and kept honest about what they don't know.
Data plumbing & reporting
Numbers pulled out of the places they're stuck, joined up, and delivered as something you'd actually read — on a schedule, without anyone exporting a spreadsheet.
Built, shipped, and running. Not a mood board.
A bespoke site, designed from scratch for her studio — not a template with her photos dropped in. Behind it, the same backend that runs this site: an AI concierge that answers visitor questions in her voice, a real booking and availability system, and an AI content engine that writes her journal from her own material.
Everything on the page is hers to change — she logs into the panel and runs it.
msd.okensolutions.com ↗It started in 2018 as one person and a single ecommerce shop — no investors, no team, just long nights learning what actually sells online and what doesn't.
When the off-the-shelf tools couldn't keep up, I built my own: an operations platform to run every brand from one place, then a social app from scratch. Running real businesses became the edge — I'm not guessing what works, I do it daily.
OKEN now builds those same systems — AI reception, automation, sites that convert — for other operators. Same playbook, run for you. One rule holds it together: prove it works before building the machine.
A storefront, an AI receptionist, or the whole operating system for your business. OKEN builds it — and keeps it running.
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